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Support

Version 1.0 · Last updated: 10 August 2026

If you are in immediate danger

Call 999. If you cannot speak safely, call 999 and, when prompted, press 55. That is the Silent Solution — it tells the operator you need the police and cannot talk.

This is the fuller list of support services promised by section 9 of our Safety Guidelines. It is a signposting page: almost nothing on it is us. The organisations below are independent of Chérie, and you do not need to have used Chérie, or to tell us anything, to contact any of them.

This is a UK list

Every number here is a United Kingdom number and several of them — 999, 101, the Silent Solution, Ask for Angela — only work in the UK. If you are somewhere else, they will not reach anyone. Use your local emergency number, and email us at hello@cherie.social if you need help finding a service where you are.

1. Numbers worth having

WhoNumberFor what
Emergency services999Immediate danger, or someone seriously unwell.
Silent Solution999, then 55If you cannot speak safely. Call 999, and when prompted press 55 — it tells the operator you need police and cannot talk.
Police, non-emergency101Reporting something after the fact.
Ask for AngelaSay it at the barAny UK licensed venue displaying the scheme. Trained staff will help you leave discreetly.
Rape Crisis England & Wales0808 500 2222Free 24/7 support line for anyone 16+ affected by any form of sexual violence, abuse or harassment — whenever it happened, and whether or not you want to report it.

That is the complete list we are willing to publish today. We are not going to pad it out with numbers we have not checked ourselves, because a helpline number that has changed is worse than no number at all. The additional services — including local ones, and services outside England and Wales — are: [To be completed — the additional support services, including local and nation-specific services, each with its number and hours re-verified on the day of publication]

2. Ask for Angela

If you feel unsafe, uncomfortable or threatened in a licensed venue in the UK, go to the bar and ask a member of staff for “Angela”.

It is a recognised code phrase. Trained staff will understand that you need help without you having to explain, and will discreetly take you somewhere safe, reunite you with a friend, put you in a taxi, or ask the person causing the problem to leave.

It is used across bars, pubs, clubs and restaurants in London and beyond, and posters are usually inside the toilet cubicles. You do not have to justify it to anyone.

3. Telling us

Email hello@cherie.social or report in the app. You can tell us as much or as little as you want. We will:

  • read it within 24 hours, and act the same day if there is a risk to anyone;
  • make sure you are never matched with that person again;
  • preserve the records rather than let them be deleted;
  • take action on the account, up to permanent removal;
  • support a police report if you want to make one, including providing what we hold; and
  • never require you to make a police report as a condition of us acting.

Whether you tell the police is your decision and yours alone. Nobody at Chérie will pressure you either way.

If your complaint is about us — a decision we made, something we got wrong, an account we restricted — that has its own route and its own timescales, at cherie.social/complaints.

4. Where else to look on this site

  • Safety Guidelines — what we do, what we cannot do, and what helps. Practical rather than legal. Worth reading before your first Experience.
  • What we check — exactly what we verify about a member, and what we do not.
  • Community Guidelines — what we expect from each other, and what happens when it goes wrong.
  • Complaints & Appeals — how to tell us something is wrong, and how to challenge a decision.
  • Child Safety Standards — our policy on child sexual abuse and exploitation, and how to report it.
  • Privacy Policy — what we hold about you, and how to get a copy of it or have it deleted.

5. Keeping this page right

We re-check every number on this page before we publish a change to it, and at least every six months. This version was last checked on 10 August 2026. If you call one of these and it does not go where this page says it goes, please tell us at hello@cherie.social — that is the most useful email we could get.

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Chérie Social, Inc., a corporation incorporated in the State of Delaware, United States
353 Lexington Avenue, 4th Floor, 534, New York, NY 10016, United States
hello@cherie.social